Privacy Notice
Who we are
At Ticketyboo Marketing www.ticketyboomarketing.co.uk, we are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this privacy notice is to set out how we treat data that we collect from visitors to our website, or when someone subscribes to our mailing list.
Types of data we collect
Website Cookies
The Ticketyboo Marketing website (www.ticketyboomarketing.co.uk) uses cookies, which are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.
Our website contains links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
Google Analytics
When someone visits www.ticketyboomarketing.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Website Cookies section above.
Facebook Retargeting, Lead Generation Adverts & Lookalike Audiences
We use the Facebook Pixel on our website. We use the Facebook pixel to understand what people are doing on our website so we can target audiences who would be most interested in what we have to offer if we place a Facebook retargeting advert. It also helps us measure the effectiveness of our Facebook retargeting advertising. You can find out more about the Facebook Pixel here www.facebook.com/business/help/651294705016616
We may use Facebook Lead Generation adverts where we request email addresses or contact information from people who click on our advert. You can find out more about Facebook lead generation adverts here
www.facebook.com/business/help/1481110642181372?helpref=page_content
We may use Facebook lookalike audiences. You can find out more about Facebook lookalike audiences here www.facebook.com/business/help/164749007013531?helpref=faq_content
Mailing List
As part of the registration process for our mailing list, we collect personal information including your name, email address and IP address. We use that information for a couple of reasons: to send you emails to help you with your marketing; to tell you about our products and services; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, Mailchimp, to deliver our emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. For more information, please see Mailchimp's privacy policy (https://mailchimp.com/legal/privacy). You can unsubscribe from our emails at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing tara@ticketyboomarketing.co.uk.
Mailchimp is based in the USA and has obtained Privacy Shield certification.
Schedule a Free Consultation
As part of the process to schedule a free consultation, we collect personal information. We gather your name and email address to schedule the event. Once the event is scheduled, we will use the details you supplied to contact you to check what you would like to discuss during the call. You will also receive a reminder email. Your personal information will not be added to our mailing list.
We use a third-party provider, Calendly (calendly.com), to enable website visitors to set up the free consultation. For more information, please see Calendly’s privacy notice (calendly.com/pages/privacy). Your personal information will not be added to our mailing list. You can reschedule or cancel your appointment at any time by clicking on the appropriate links at the bottom of the invitation email you receive after booking a free consultation or by emailing tara@ticketyboomarketing.co.uk.
Calendly is based in the USA.
LIVE Chat
As part of the process to enter into a LIVE CHAT with our website visitors or to email them back if they have a question via the LIVE CHAT box, we collect personal information. We gather your name and email address to enter into a LIVE chat or email you back to see how we can help you. Your personal information will not be added to our mailing list.
We use a third-party provider, Pure Chat (www.purechat.com), to enable website visitors to enter into a LIVE CHAT or request that they be emailed back. All data will remain stored on Pure Chat’s servers in the U.S. and stored securely. For more information, please see Pure Chat’s privacy notice (www.purechat.com/privacy). If you enter into an online LIVE CHAT with Ticketyboo Marketing you will be sent a transcript of the chat from LIVE CHAT once the LIVE CHAT has ended.
Pure Chat is based in the USA.
Website Contact Form
As part of the process to enable you to contact us via our contact form on our website, we collect personal information. We collect your name, email address and a comment where you can leave a message. Once the form is submitted, we will use the details you supplied to email you back. Your personal information will not be added to our mailing list.
We use a third-party provider, Weebly (www.weebly.com), to enable website visitors to contact us via our website contact form. Weebly do not store any customer data. For more information, please see Weebly’s privacy notice (www.weebly.com/uk/privacy).
Weebly is based in the USA and has obtained Privacy Shield certification.
Our Lawful Basis for Collecting & Processing Data
Consent
We hold customers’ names and email addresses if they join our mailing list so that we can email them
Contract
Legal Obligation
We hold copies of invoices and bank statements for 6 years in line with HMRC requirements
How Long We Store Information
We continually review what information we hold and delete what is no longer required.
Your Legal Rights
We have summarised the rights that you have under the General Data Protection Regulation.
Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold about you. If you would like a copy of some or all of your personal information, please email your request to Tara Macgregor at tara@ticketyboomarketing.co.uk, the owner of Ticketyboo Marketing.
Complaints
We aim to meet the highest standards possible when collecting and using personal information and take any complaints very seriously. You can complain directly to Tara Macgregor at tara@ticketyboomarketing.co.uk, the owner of Ticketyboo Marketing.
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk.
Changes to this Privacy Notice
This privacy notice will be reviewed regularly. It was last updated in January 2019.
At Ticketyboo Marketing www.ticketyboomarketing.co.uk, we are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this privacy notice is to set out how we treat data that we collect from visitors to our website, or when someone subscribes to our mailing list.
Types of data we collect
Website Cookies
The Ticketyboo Marketing website (www.ticketyboomarketing.co.uk) uses cookies, which are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.
Our website contains links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
Google Analytics
When someone visits www.ticketyboomarketing.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Website Cookies section above.
Facebook Retargeting, Lead Generation Adverts & Lookalike Audiences
We use the Facebook Pixel on our website. We use the Facebook pixel to understand what people are doing on our website so we can target audiences who would be most interested in what we have to offer if we place a Facebook retargeting advert. It also helps us measure the effectiveness of our Facebook retargeting advertising. You can find out more about the Facebook Pixel here www.facebook.com/business/help/651294705016616
We may use Facebook Lead Generation adverts where we request email addresses or contact information from people who click on our advert. You can find out more about Facebook lead generation adverts here
www.facebook.com/business/help/1481110642181372?helpref=page_content
We may use Facebook lookalike audiences. You can find out more about Facebook lookalike audiences here www.facebook.com/business/help/164749007013531?helpref=faq_content
Mailing List
As part of the registration process for our mailing list, we collect personal information including your name, email address and IP address. We use that information for a couple of reasons: to send you emails to help you with your marketing; to tell you about our products and services; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, Mailchimp, to deliver our emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. For more information, please see Mailchimp's privacy policy (https://mailchimp.com/legal/privacy). You can unsubscribe from our emails at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing tara@ticketyboomarketing.co.uk.
Mailchimp is based in the USA and has obtained Privacy Shield certification.
Schedule a Free Consultation
As part of the process to schedule a free consultation, we collect personal information. We gather your name and email address to schedule the event. Once the event is scheduled, we will use the details you supplied to contact you to check what you would like to discuss during the call. You will also receive a reminder email. Your personal information will not be added to our mailing list.
We use a third-party provider, Calendly (calendly.com), to enable website visitors to set up the free consultation. For more information, please see Calendly’s privacy notice (calendly.com/pages/privacy). Your personal information will not be added to our mailing list. You can reschedule or cancel your appointment at any time by clicking on the appropriate links at the bottom of the invitation email you receive after booking a free consultation or by emailing tara@ticketyboomarketing.co.uk.
Calendly is based in the USA.
LIVE Chat
As part of the process to enter into a LIVE CHAT with our website visitors or to email them back if they have a question via the LIVE CHAT box, we collect personal information. We gather your name and email address to enter into a LIVE chat or email you back to see how we can help you. Your personal information will not be added to our mailing list.
We use a third-party provider, Pure Chat (www.purechat.com), to enable website visitors to enter into a LIVE CHAT or request that they be emailed back. All data will remain stored on Pure Chat’s servers in the U.S. and stored securely. For more information, please see Pure Chat’s privacy notice (www.purechat.com/privacy). If you enter into an online LIVE CHAT with Ticketyboo Marketing you will be sent a transcript of the chat from LIVE CHAT once the LIVE CHAT has ended.
Pure Chat is based in the USA.
Website Contact Form
As part of the process to enable you to contact us via our contact form on our website, we collect personal information. We collect your name, email address and a comment where you can leave a message. Once the form is submitted, we will use the details you supplied to email you back. Your personal information will not be added to our mailing list.
We use a third-party provider, Weebly (www.weebly.com), to enable website visitors to contact us via our website contact form. Weebly do not store any customer data. For more information, please see Weebly’s privacy notice (www.weebly.com/uk/privacy).
Weebly is based in the USA and has obtained Privacy Shield certification.
Our Lawful Basis for Collecting & Processing Data
Consent
We hold customers’ names and email addresses if they join our mailing list so that we can email them
Contract
- We hold information from our website contact form, LIVE chat facility and Schedule an Appointment facility so we can deliver our service if they decide to request a proposal
- We hold information about our prospects if they have received a proposal from us so we can deliver our service if they decide to proceed with the proposal
- We hold information about our customers so that we can deliver our service
Legal Obligation
We hold copies of invoices and bank statements for 6 years in line with HMRC requirements
How Long We Store Information
- We store information gathered from phone and email enquiries for 12 months
- We store information gathered from our contact form for 12 months
- We store information gathered from customers for 36 months
- We store information gathered from Google Analytics for 50 months
- We store information gathered from our schedule an appointment facility for 12 months
- We store information gathered from our Live Chat facility for 12 months
We continually review what information we hold and delete what is no longer required.
Your Legal Rights
We have summarised the rights that you have under the General Data Protection Regulation.
Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold about you. If you would like a copy of some or all of your personal information, please email your request to Tara Macgregor at tara@ticketyboomarketing.co.uk, the owner of Ticketyboo Marketing.
Complaints
We aim to meet the highest standards possible when collecting and using personal information and take any complaints very seriously. You can complain directly to Tara Macgregor at tara@ticketyboomarketing.co.uk, the owner of Ticketyboo Marketing.
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk.
Changes to this Privacy Notice
This privacy notice will be reviewed regularly. It was last updated in January 2019.
